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A study
released by Toronto based retail and marketing consulting firm J.C. Williams
group conforms what many know intuitively –that there’s a strong link between
online shopping and use of social networking or Web 2.0 tools.
Conducted
in April, the study polled a sample group of 1,500 online buyers. It compared
the shopping habits of consumers who buy items online and 500 offline buyers.
It compared the shopping habits of consumers who buy items online to those who
use the web, but make their purchases offline. It is indicated, for instance,
that compared to web surfers who did not make online purchases, online buyers
were more than twice as likely to have written a product review (29 percent
versus nine percent); twice as likely to have posted video content to be to the
web (19 percent versus 8 percent); and far more likely to have written a blog)
35 percent versus 21 percent).
‘It is
indicative of the shift to an empowered consumer and the rapid fragmentation of
media channels, “according to Jim Ojamura, senior partner at J.C. Williams.
This trend, he says, “definitely represents a challenge for online marketers.”
The
information-sharing habits developed in online com-habits, developed in online
communities means shoppers can ask questions and get advice about intended
purchases in real time, according to Hunter Madsen, a formal social scientist
who directs marketing for Yahoo! “You could call it the social engagement
effect on e-commerce” said Madsen. “Marketers have been somewhat hesitant up to
now to advertise in the Web’s community sites, for a variety of reasons,” said
Madsen. “But this study suggests that – other things being equal – social
networking sites are where they’ll find some of their most responsive
shoppers.”
More than
half of the study respondent’s reports having used social networking tools for
one year or less.
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